Customers are very important to USWeblink. Our support personnel have an extremely good track record of solving problems in a timely manner. If a support person does not respond to your problem within 24 hrs, please let us know.

Before reporting a problem, please walk through these simple verification steps:

For Web access issues:

• Have you verified the problem on a second platform?
• Have you cleared your browser's storage caches?
• If your Web site requires Cookies, are they enabled?
• If this is a new site, have you allowed three days for your DNS to update? (If you are impatient, temporarily try our DNS at 69.15.80.70)
• Can you reach other sites outside your local network?

• Netscape 7.01 and Mozilla 5.0 do not correctly handle POP accounts. Do not use them.
• Have you tried to access your mail at http://webmail.usweblink.com to verify that your account is set up? (username: you@yourdomain.com)
• Make sure the following are set correctly:
  - Server type: POP3 (not IMAP!)
  - Server name: mail.usweblink.com
  - User name: you@yourdomain.com
  - Port: 143
  - SSL: no
  - Outgoing SMTP server: mail.usweblink.com

• Anonymous FTP is not enabled for security reasons.
• Your username is you@yourdomain.com. Do not forget the @yourdomain.com part.
• Your password is the same as your email password.
• To access your Web site area, you must login as webmaster@yourdomain.com.

If you still have a problem, please send a mail to support@usweblink.com. Please include:

1. A complete description of the problem.
2. If an existing problem, the problem ID number.
3. Your domain name.
4. If an email or FTP problem, the affected username.